FREQUENTLY ASKED QUESTIONS
WHERE DO YOU SHIP?
We ship to the contiguous US, Alaska, and Hawaii. We also ship to P.O. boxes. We also ship to Canada and the UK*. (*customer is responsible for all duties and taxes imposed).
CAN I CHECK THE STATUS OF MY ORDER ONLINE?
Yes, login to your account to see the status of your order, or send us an email at firstname.lastname@example.org
WHEN WILL I BE CHARGED FOR MY ORDER?
Your account will be charged and your order will ship within 48 hours. You will receive an email notifying you of your shipping status.
IF I RETURN AN ITEM, DO I GET REIMBURSED FOR SHIPPING?
Yes, you will be reimbursed. If this occurs, please contact our customer service team at email@example.com.
WHAT IS BUY NOW, PAY LATER WITH SHOP PAY?
When checking out with Shop Pay, you now have the option to pay now or later. Paying in installments on Shop Pay allows you to split your purchase amount into 4 equal, biweekly installment payments—with 0% interest, no hidden or late fees, and no impact on your credit score.* In some instances, your first payment is due when you make your purchase; otherwise, your first payment is due 2 weeks after your purchase.
*Payment options are offered by Affirm and are subject to eligibility check and might not be available in all states. California residents: Affirm Loan Services, LLC is licensed by the Department of Business Oversight. Loans are made or arranged pursuant to California Financing Law license.
DO YOU HAVE ANY RETAIL LOCATIONS?
No, we are an online store only.
DO YOU ACCEPT WHOLESALE ORDERS?
Yes, we do. Please call us at (347) 948-8299 to submit your order or email us at firstname.lastname@example.org.
ANY OTHER QUESTIONS?
Please call us at (347) 948-8299 or email us at email@example.com.